Returns & Exchanges

At Bodega Badia, we take pride in the quality of our artisanal products and want you to be completely satisfied with your purchase. Due to the perishable nature of our food items, we offer returns or replacements on damaged or incorrect orders within 14 days of delivery.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue regarding your food items.

2

Provide Documentation

For items damaged during transit or quality concerns, please attach clear photographs of the product and its original packaging.

3

Review Process

Our quality assurance team will review your claim within 48 hours to determine if a return, refund, or replacement is appropriate.

4

Resolution

Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing